Customer Services

The Rock’s customer services team are here to help you with any queries you may have before, during, or after your visit.

Our customer service team are can be found on the malls, wearing purple.

Need further information or have a question to ask us before your visit?

To contact us please call 0161 763 0710

Accessibility

Here at The Rock we understand the needs of our disabled customers and we strive to make your shopping experience an enjoyable one.

All our car park levels have lifts running to the ground floor and the entrances to our stores are all on one level.

There are disabled parking bays on car park levels three, four and five.

Bike storage

We have cycle racks at every entrance on the centre but you will be required to bring your own chain.

Cash Machines 

Cash machines can be found on Central Street at Barclay’s Bank and Nationwide. There is also a cash machine at the entrance to the M&S Food Hall.

Electric Vehicle Charging Points

The Rock now has a rapid charging point, which can be found on level two of the car park and is part of the Be.EV network. To find out more click here.

Lost Property 

Have you lost or misplaced something when visiting The Rock?

Please contact us via telephone to check if your lost item(s) have been handed in. The phone number to call is 0161 763 0710.

Our stores and restaurants also have individual lost property too, so it is worth contacting the shops you visited.